We will publish a report when our review is complete. At least one standard in this area was not being met when we inspected the service and, Find out more about our inspection reports. There were no clear criteria for patients that could be put into the fit to sit areas of the department. Report review titled Outstanding as unsuitable, Thank you for taking the time to share such fantastic feedback about you daughters experience in the Emergency Department at our hospital. Inside our doors you will find cutting edge technology, professionals of the highest caliber, and leadership committed to utilizing all of our resources to improve the quality of every life we touch. 2300) Clinical directorate Urgent Care Management team Dr A Ismail Clinical Work on hospital's new two-storey building ongoing I visited this hospital for my mental health which I naturally was very fearful of, but I really shouldn't have been. We spoke with 22 members of staff of various roles and grades. AMU operates closely with ED and admits medical patients 24 hours a day, seven days a week. Mitie broke Covid-19 safety laws at Russells Hall Hospital Staff provided emotional support to patients to minimise their distress. 2654/1783). Bed & Breakfast []. 4 years ago, I attended this unit after a visit to my gp. Russells Hall Hospital 5 years ago. Very shortly I was out of A&E, with a few spare dressings and a leaflet in my hand and a bandage on my leg. There was no clear accountability of which team was responsible for the patient once they had been referred to a medical speciality. The trust MUST ensure all service users are safeguarded and protected from abuse and improper treatment. WebRussells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care The trust MUST ensure that all systems and processes in place to identify and manage patients with deterioration effectively are followed. You can search by name or top speciality. Video messages to our community from our Physicians and our Staff. visibility, This means that some features of Care Opinion won't work, We recommend you enable JavaScript in your browser and then. Patient Experience Team. There are planned changes to improve the way that food and drinks are offered and served which should improve people's satisfaction with the meals offered. Patient Experience Team. Patient Experience Team, by That username is already taken - Posted on 19 May 2022, I accidentally dropped an Angle Grinder on my shin at home on Saturday morning The Acute Medicine Department, also known as The Rainbow Unit, is located in the new modular building close to the Emergency Department in Russells Hall Hospital. It is great to hear that you received excellent care and treatment in AMU and Ward A2. For more information on ratings, please visit medicare.gov. The staff in A&E were very friendly and helpful and in no time at all, had my wound washed, stitched and dressed. Staff were still not always using clinical judgement alongside NEWS scoring criteria. One of the questions was about peoples experience of the service, 382 said 'great', 108 people said 'satisfactory' and 13 people commented 'poor'. The nurse was very friendly and instantly put her at ease whilst performing an ECG, she then went straight to X-ray and was called through within moments, again, kind, caring and thoroughly dignified experience. Dudley Between October and December 2010, 507 surveys had been completed. We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels: Outstanding The national SDEC model builds on previous improvement work in ambulatory emergency care (AEC) services across the NHS, with the aim of providing a consistent approach to patient pathways. WebRussells Hall Hospital Ground floor, west wing, Russells Hall Hospital (01384) 456111 (ext. Emergency Care - Find a Service | Holy Cross Health They told us that this had led to a poor culture and working environment where some staff told us thatthey felt fearful and disempowered. The Dudley Group of Hospitals, which runs Russells Hall, said it was proud to have protected patients, visitors and staff throughout the pandemic and had some of We specifically looked at the safe and well-led aspects of our key lines of enquiry within the emergency department at Russells Hall. We carried out an out of hours, unannounced, focussed inspection. They knew how to support patients experiencing mental ill health and those who lacked the capacity to make decisions about their care. Russell Medical and our physicians are committed to providing the highest standards of patient care and customer service. About: 6 December 2011, 'I've not been told what is happening but it's really busy', 'I've been in and out a lot recently, can't fault them', 'My care was discussed and information was clear', 'The most positive thing is that I know that when there are hiccups they will be sorted out and I will be listened to'. The environment was clean and people we spoke to confirmed that this was what they had experienced when they used the services available. We use this information to improve our site. We are continuing to monitor progress against these. Patient Experience Team. This review has been completed in response to the trust confirming that they were now compliant with this standard. Our mission is simple: Being the best because, we care. Let us know if this is OK. Well use a cookie to save your choice. WebFind a Physician or Specialty. the service is performing badly and we've taken enforcement action against the provider of the service. I then come down with a pneumonia on my chest. 4688/4676) Lisa Evans-Dimmock. The trusts leadership team is seen as highly effective by the staff; and is recognised to be clearly in touch with the experience of patients and the work of the staff. She was given a bed and was seen by a Consultant who she wishes to thank personally for their kindness and excellent bedside manner, they were amazing. People told us that staff had told them what was happening, so they were fully aware of what investigations or treatments they were waiting for and what their treatment would be. Whilst in AEC, you can expect to have nurse triage, doctor clerking and consultant review along with necessary investigations. The service provided care and treatment based on national guidance and evidence of its effectiveness. Acute Medicine Department - The Dudley Group NHS Foundation You canread more about our cookies before you choose. We have shared your compliments with the team and senior leaders who will be thrilled to hear of them. ALEXANDER CITY, Ala. (WSFA) - Russell Medical Center in Alexander City announced a multi-facility expansion project. If you need a longer stay for further treatment, you may be transferred to other appropriate wards after 48-72 hours. My family and I would think to thank every single staff member in Children's ED, resus and ward C2 for looking after my 1 year old son. AEC is located next to Ward A2 (formerly ward A1) and consists of four trolleys for assessment, three clinic rooms and a room for triage and treatment. Russell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. There are six bands within the monitoring system so this Trust had a relatively lower risk. Welcome to Russell Medical - Russell Medical Center Patients presenting to the emergency department did not always receive a robust assessment of their clinical presentation and condition during the triage process. The hospital is south-west of the town centre on the A410 1 road, which connects to the Kingswinford area of the borough. This affected the safety and management of patients. the need to embed a culture of learning from incidents, how the trust uses and reviews mortality data, the system for bed management and patient flows, embedding patient experience in the organisations learning and strategy. Only low was that when my transport came for me non of the staff were around for me to thank in person for an excellent job in getting me well We further focussed on the areas of assessing and responding to patient risk, nurse staffing, medical staffing, leadership, governance and risk management. We remained concerned about how quickly and appropriately staff were responding to patients with serious and deteriorating conditions. Russells hall hospital People told us that they were given choices about meals and drinks so that they received things they liked. We carried out this comprehensive inspection as part of the new hospital inspection programme and as a follow up to the Keogh review which took place in 2013. (Online ordering and Curbside pickup available) Current Hours: 7:00 a.m. 4:00 p.m. It has developed as an independent organisation, and is now contracted to provide its services by Dudley Health Authority. You can also view all doctors across all Russell Medical locations or call for a referral locally at 256-329 Our mission is simple: Being the best because, we care. You may be admitted to AMU if your expected length of stay is 48-72 hours. Report review titled Genuinely kind and helpful staff as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. 3136/3139) Vikki Thompson, AMU (ext. Patients were not wearing allergy wristbands, allergies were not easily identified unless records were consulted or reviewed. If you would like to discuss your concerns further, please contact our Patient Advice and Liaison Service (PALS) by freephone 0800 073 0510 or email dgft.pals@nhs.net who will be able to direct you. Our inspection of the trust covered only the Emergency and Urgent Care core service of Russells Hall hospital. I visited out of hours yesterday after phoning 111 and being advised to. The trust employs around 4,147 whole time equivalent staff (WTE). We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. WebThe national SDEC model builds on previous improvement work in ambulatory emergency care (AEC) services across the NHS, with the aim of providing a consistent approach to I want to especially thank the "We have strict infection prevention and control measures in place to keep our patients and staff safe and these apply equally to Mitie and all contractors moving around the hospital," a spokesperson said. Whilst I was in the consulting room the receptionist went over to my husband and asked, rather rudelywhere has she gone Not a very positive experience when you are feeling at your most vulnerable because you feel ill. It is great to hear that you received excellent care and treatment from the staff who attended to you during what must have been an anxious time for you. Official information from NHS about Russells Hall Hospital including contact details, directions, opening hours and service/treatment details Accident and emergency services - Russells Hall Hospital - NHS Almost 12% of people coming to A&E received no treatment, just advice. I'm OK with analytics cookies. We found that people's complaints and comments were taken seriously and escalated when appropriate. Thank you for taking the time to provide your feedback at what must have been a stressful time for your family. Such a lovely Dr and an asset to the hospital. I was looked after from the time I arrived until the time I left by very compassionate members of the team. skip navigation AEC was well run and escalated patients that they couldnt manage. The Acute Medical Unit at Russells Hall Hospital, in Dudley, will treat seriously unwell patients and help to reduce winter pressures on health services. Ratings and reviews - Russells Hall Hospital - NHS We spoke with 44 people who were using the service or their relatives. The level of care I was given not only by the day surgery unit but neuclear imaging and theatre staff was outstanding. It is great to hear that staff were able to put you at ease and reassure you during what must have been a difficult time. Core services provided at Russells Hall include urgent care, medical care, surgery, children and young people, maternity, outpatients, diagnostics, end of life and critical care. Health Education England will join us in April 2023. You can register to join the FutureNHS Collaboration Platform workspacehere. Following treatment on AMU, you may be well enough to be discharged or, if you need further inpatient specialist care, you will be transferred to an appropriate ward within 48 hours. Video, Russian minister laughed at for Ukraine war claims, Latest news and updates from the West Midlands, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, The children left behind in Cuba's exodus, Alex Murdaugh's legal troubles are far from over, Saving Private Ryan actor Tom Sizemore dies at 61, Walkie Talkie architect Rafael Violy dies aged 78. The hospital trust said concerns related to Mitie's offices. If they had only checked the information sent over from 111 firstly, listened to what my symptoms were when they asked, they would have known whether I needed to be isolated when I got there. All the best and take care. the service isn't performing as well as it should and we have told the service how it must improve. Broward Health Medical Center I felt really listened too when I was at my worst and feeling hopeless. WebOfficial information from NHS about Russells Hall Hospital including contact details, directions, opening hours and service/treatment details Departments and services -
1770 Fishing Spots, Lifetime Fitness Woodlands, Dance Competitions In Florida 2022, Articles A