You will receive a written acknowledgement within 5 days of raising your complaint. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. I was very impressed with my online experience and my phone experience when I rang Staysure to book my travel insurance. Opportunity to express yourself and share thoughts and ideas. {"navigation\/item":"
  • \n Staysure Customer Service Team - Staysure She had to cancel her holiday to undergo treatment and submitted a claim. Kind regards Yvonne GS Gordon Short 4 reviews ES 16 hours ago Verified Easy to use and very competitive Given their response to date, I am not at all optimistic that their response will be in the least bit helpful or demonstrate the slightest bit of humanity. ERGO Seguros de Viaje '', Staysure is a trading name of TICORP Limited. Rate your recent company Share your experience to help others Don't recommend Customer Service Advisor (Former Employee) - Remote - 21 April 2022 Because of this we were able to answer medical questions with out being flustered and accepted the quote. Thanks for your feedback. Europe, S.L., Agencia de Seguros Exclusiva, an Exclusive Agent of ERGO Seguros de Viaje, (Registered Sunday: 10am 4pm, Christmas hours: They offer excellent value for money, especially taking into account medical conditions, They also provide a superb customer service. When is a time you've been in a difficult situation and how did you solve it? Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. After a tough year, we're really excited about the direction we're heading in and that you, and all of our people are too. Replies to negative reviews in < 24 hours. 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Was put on a call back BUT this never happened. We're very proud of the people that work in the business and recognise it's great people that make a great organisation. Not happy. or visit staysure.co.uk/claims End Supplier Failure Claims 0345 266 1872 Legal Costs and Expenses0117 934 0548 If you require medical assistance whilst on holiday +44 1403 288 414 Or if calling from within the USA and Canada +1 844 780 0639** Useful telephone numbers - we are here to help you Call our Customer Services Team Apparently, as my father was elderly and on medication for some long-standing but controlled conditions he was automatically not covered - even though there is no way to provide this information when buying the policy. Having done this, telephone Staysure Assistance stating your name and policy number on the number(s) below: W o rth do ing rig h t **Call charges apply when calling from a mobile. good prices, easy to use website and when there was a small glitch about me getting my documents it was quickly sorted out. Staysure spent 5 months trying to dismiss the claim on the grounds of a pre-existing condition requesting medical history 6 months prior to taking the insurance out. A company that can leave a single mother with 66 for the month after that same person followed what they said to do is not a company to work for. your insurance policy. Staysure is a trading name of TICORP Limited. We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly.Thank you for choosing Staysure. #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {color:#000 !important;} The process was quick and easy and Lisa was very pleasant to deal with. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I interviewed at Staysure (London, England) in Jun 2022. Find out how we combat fake reviews. HR Director. Happiness score is 39 out of 100 39. Staysure Travel Insurance Reviews | Read Customer Service Reviews of | Read 207,881-207,900 Reviews out of 208,075 They have no intention of paying out any claimit's your fault unless you are prepared to spend 6 months+ to prove otherwise. Your complaint will be assigned to the Complaints Department who will acknowledge your complaint in writing within 5 days and issue a final response within 8 weeks. {"hasCustomMembership":true,"hasCustomMinicart":true} The Embassy were amazing. It's quick, easy and totally free. Have you been complained about? Last updated: 16 November 2020 We are committed to providing an inclusive and fair environment and do not tolerate negative behavior or bullying. We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. Dear Geoffrey Brooks,Thank you for your 5 star review. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Find Reviews. } We are remunerated by commission for the arrangement, service and renewal of Were sorry that you did not enjoy your time with us and we wish you success in your future role. If you have not received your documents from us via post please log in to My Staysure to get this sent out to you. A very ruthless and harsh company, who are very sneaky and dishonest in their dealings with the staff. Not everything they do makes sense. 3-5 Rushmills Business Park, n 71 Edifcio D 2 Dt, Queluz de Baixo Send your complaints and reviews - and we'll publish the best, and worst! Worked for this company and had a bereavement. They are not authored by Glassdoor. I hope we won't need to make a claim when we go away, but I sincerely hope they continue their good service should we need to call upon them. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Staysure. Lack of progression I would say but good vibes. a:visited, Training team really try hard and overall enjoyed it. Staysure Customer Service Interview Questions | Glassdoor In the end left the company with 66 pay in a cost of living crisis with child. Get in touch with us if youd like to make multiple changes to your policy. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Warm regards,Vicki, Why not be upfront and tell people they can get it cheaper, no consideration on grades of cancers, I am low grade will take 10 to 20 years to affect me so why one size fits all, it is so wrong. Thank you for your feedback and sorry to read your comments. Resolver is a totally free service that you can use to complain effectively. .galleryCaptionInnerText {} }(jQuery)); Broadband TV & Mobile Guides and Company Reviews, Your Jokes | Let's be funny and save some money. You may raise your complaint to the Financial Ombudsman Service when a Summary Resolution Letter or Final Resolution Letter has been issued, if youre not satisfied with how your complaint has been handled. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. .wsite-phone {} .wsite-button-inner {text-transform: none !important;} Offer comprehensive training to fullfill the role. Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! staysure customer service review very helpful, advisor explained everything very clearly and patiently. achieve performance targets across their product portfolio. function initFlyouts(){ Verify your email to use filters. Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. It was my aunty and they told me its not compassionate. Then like us on Facebook and follow us on Twitter. - Saturday: 9am - 5:30pm _W.customerLocale = "en_GB"; Staysure Expat Travel Insurance Reviews | Read Customer Service Reviews Staysure is a good place to work, the training is good. Dear Anne Parry,Thank you for your 5 star review. This hasnt always been my experience in the past but couldnt fault Maryanne today.You should employ more people like her, an extremely personable and lovely lady and renewal all sorted. Have a fantastic holiday. PDF dxcdkie9wax5t.cloudfront.net Staysure would not reimburse these costs until probate had been completed and they had received a sealed certificate, even though it was clear what had happened and it was my money that I was claiming back. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. If they like you then you can do no wrong, if they do not like you then you can do nothing right, and they will find a way to get rid of you. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. We were devastated as grandchildren had been couting the days down. Staysure "customer service" Reviews | Glassdoor Be the first to find this interview helpful, What motivates you? span.icon-caret.is-active svg { _W.themePlugins = []; _W.recaptchaUrl = "https://www.google.com/recaptcha/api.js";