If someone sent me a picture ofa broken or damaged item, I would send a refund right on the spot. See the Abusive buyer policy for more examples of activity that we don't allow. I think you need to learn not to take things so personally and choose your battles more carefully. If the buyer is sending an item back because it doesnt match the listing description or it arrived damaged or faulty, youre responsible for the cost of return shipping, even if you dont offer returns. Use the phone over e-mailing when you want a response ), and told them the situation. Items may be returned within seven (7) days of receipt if the merchandise was damaged during shipping or if there was a major distortion in the description. Return an item for a refund | eBay eBay Item Returned Damaged? Here's What You Should Do - Flea Market Flipper If its a non fragile item filling the box so their is no air bewtwen the item and the box is sufficient. , Most single items can be wrapped with 3 of padding in a single box. Well this was met with an angry threatening message from the Buyer stateing that I was going to pay for my action with recieving Negative feedback an that this was going to cost me more than I could imagine. Look for the receipt you received by email from eBay for the purchase. But that was not the case. If the Buyer decides to Reject the item, the Buyer is responsible for covering the cost of shipping. being new to EBAY I wanted to follow Ebay guidelines regarding the handling of items shipped that are damaged during shipping. I usually stay away from these since, if there is a problem, they're the ones who are more apt to send the cold, form letter. How many times do you call eBay if there is a problem? Quando os compradores no cumprem esses padres, tomamos medidas em relao a eles e protegemos nossos vendedores. Read our most popular questions and answers on how to handle return shipping for items you've sold. but you lost all creditability with this overly simplistic and frankly unbelievable article. What??? When I received the item back it was in all sorts of rough shape. Since youre the recipient of the parcel, you areresponsible for paying any customs, brokerage, service charges, or duty fees. When youre responsible for return shipping, you can choose from a number of options in the return request form. And is it mostly positive? Refunds go back to your original payment method and are typically available within 3-5 business days. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. To save time when managing return requests, you can set up rules to automatically accept returns or send immediate refunds. eBay Item Damaged in ShippingWhat Should You Do? - DoNotPay Buyers abusing "not as described" to force refund - PayPal Community We recommend using a tracked service for return shipping. Return postage for buyers | eBay I did let the seller know that it would be expensive to return the item and since this was not a result of me changingmy mind, I didn't think it was reasonable to ask that I pay the return shipping. They are not allowed to mention a case in feedback. Return shipping for buyers | eBay Buyer pays for return shipping? - The eBay Community If I had simply changed my mind, I would certainly pay the return shipping. You can offer returns on individual or all items and distinguish between domestic and international return policies. Bumper may require modification if your vehicle has a tow bar fitted. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. 13 min article; Return postage for buyers. If youre sending funds to cover the shipping cost, the buyer isrequired to fill out the customs forms. How to File A Shipping Insurance Claim if Your Package is Damaged, Will Online Sales Tax Affect How You Sell On eBay? Thanks for all you do. PLEASURES BY ESTEE LAUDER 3 PC SET PARFUM 3.4 fl oz - ebay.com If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. These policies tell customers what items can be returned and for what reasons, as well as the timeframe over which returns are accepted. Take action within 30 days. Voc pode pedir nossa interveno para resolver a questo. Return shipping for buyers | eBay Which from a business sense is probably cheaper than trying to figure out what to do with all the (possibly) damaged items that would pile up in Kentucky. He sells about 100,000 items a year (decorative boxes, display packages and cases,etc. Death certificates show that you died. This article offers a step-by-step guide on replacing an eBay item damaged in shipping. I learned that the Syandard from EBAY is for the Buyer to pay the shipping charge to return it. If you selected to bring the item into the store, please return it within 14 days to 15 S. Block Ave. Fayetteville, AR 72701. Why would the buyer be liable for return shipping if damaged by the carrier? Photographs show that you have lived. -Unknown. Item Return - Who pays return shipping? - The eBay Canada Community Learn more about our Condition of returns policy. Do You Charge Return Shipping on Damaged Items? Yes, it's that simple! I responded, telling her that the item was insured and that I will file a claim, but that she might also want to do the same on her end ~ she was not happy about the . I would love to hear from others that have been on both sides of a case such as mine. eBay return postage labels with Australia Post or HUBBED are available for most domestic returns. Lord of The Rings Return of The King Gollum Talking Action Figure * Box What does the EBAY Commuity feel about this. DAMAGED ITEMS: If you receive a damaged/defective item, please email hello@shopriffraff.com within 7 days of delivery. Thank you Jen. Check the seller's return policy in the listing to see who is responsible for return shipping costs. The Global Shipping Programme makes your items available to over 60 million buyers worldwide. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. How Late Does FedEx Deliver Packages, and How Do You Get a Refund? I shipped an item and it was damaged in shipping. Who pays for return shipping you or the buyer depends on the reason they're returning the item and your return policy. The negative feedback and the the buyers comments on my handling of the issue did in fact lower my Seller score below Standard and I have been penalized by not being able to participate in Promo's of free listings, unable to list Bullion and I don't even know of other areas that are affecting my selling practice. I worked retail for 35 years. We are only stating what happened to us- sorry if that is unbelievable. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. Returns and GSP. For instance, you can offer to pick up the item in personor let them drop the item off at your closest store. To say that you lost all creditability (credibility) is way overly simplistic and a frankly unbelievable statement!!!! For items that have a total cost of $750 or more, signature confirmation is required. If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. I received it with stains and pulls in the fabric. If your seller refuses to refund the amount you spent and PayPal does not rule in your favor, you can sue them both in just a few minutes with DoNotPay. You can also check the progress of your return request at any time. Select your reason for closing the return from the dropdown, and add details if you want to. Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. The buyer notified me immediately and included a single photo of the damage that could be seen when she opened the box. Introducing Address Validation for eBay users, Important upcoming changes for sellers listing sneakers, Your Fall Seller Update: The latest updates and insights for growing your business on eBay, Seller Protections to sellers shipping from and to provinces affected by Hurricane Fiona, No Mail Collection on Monday September 19, Hone your selling skills with eBay Academy, Introducing Image Scanning for trading cards, Update from eBay Canada and collecting Canadian sales taxes, FedEx shipping is now available on eBay Labels, A new, easy way to share your listings on Snapchat, Updates are happening to some item specifics and category structures, Purchase and print FedEx shipping labels directly on eBay Labels, Prorated final value fee credits for partial refunds effective May 23, 2022, UPDATE: Important Message about the Situation in Ukraine, eBay Canada insertion fee and store subscription updates, Important Message about the Situation in Ukraine, eBay to extend seller protections to sellers impacted by the severe winter storm, Important information for sellers listing sneakers. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. Sellerswho automatically presume the buyer is trying to get something for nothing . well I have a problem with this. Keep in mind that the condition of the item you send back to the seller is important, so repack it carefully. Learn more about return shipping. Get Your Money Back in a Snap, Why Is Amazon Delivery So Slow? You can also find more information in our full article below. when ebay found you not at fault they only meant the buyer protection case that was opened would not count against youyes any feedback the buyer leaves is. Unfortunately some people do try to scam the system and send back their damaged items, but if the item is returned to you in a different condition then you sent it, you dont have to worry. You do not have permission to remove this product association. Or perhaps send a replacement if you return the item via untracked shipping? What happens if the buyer refuses to pay for return shipping? If you're dealing with a really big seller, you'll probably get a CS rep who may or may not be willing or able to bend the rules, but it could be worth a try. The good news isyou dont need to explore all this yourself! you misused the product or service in a way that contributed to the problem. You can still close it if things are resolved. Items may be returned within seven (7) days of receipt if the merchandise was damaged during shipping or if there was a major distortion in the description. However, we're here to help. I dont think they really read this post. eBay is taking action to protect sellers for shipments to and from British Columbia. The item I purchased was hard to find and, against my better judgment, I bought froma seller who has thousands and thousands of sales each year. Grab our Beginners Guide to Selling on eBay to help you get started the right way. To ensure all of our members have a great experience on eBay, most purchases are covered under the eBay Money Back Guarantee. 4. We have a buyer who says the way we packed the item damaged it. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. If you've already registered, sign in. In my one account I was what is known as a Power Seller where I sold books, antiques, comics and a number of other general items. Of if a situation arose where it needed to be returned to me, I would send them the postage. Why was my refund less than the amount I paid? 1997 - 2003 Ford F150 - Selling/ recycling Catalytic converters - A I was calling them to see what my options were. You can find this date in the details of your return request which will be sent to your Messages - opens in new window or tab with the subject "Send the item back". If they agree, youneed to send funds to cover the cost. All Rights Reserved. For the last several years, more often than not, ebay will side with the buyer, even when the buyer has admitted they broke the object in an email or there is photographic proof that the item wasnt returned in the same condition as it was sold. 2 min . Leia nossa poltica na ntegra, abaixo, para obter mais detalhes e requisitos especficos por categoria de anncio. So what I have learned is that the accident of damaged items in shipping is neither the Buyers fault and or the seller's fault with exception to faulty packaging and that the EBAY standard of Buyer's responsibility to pay for returns is not fair and what would be a somewhat remedy. Gerenciando devolues, itens perdidos e reembolsos para vendedores, Polticas sobre comportamento de usurios, Viso geral da poltica de condio de devolues, No usado, inalterado, sem danos ou sinais de uso fora do estado do item anunciado ou como foi recebido, Todas as peas e acessrios devem estar intactos, Deve ser devolvido na embalagem original do produto: caixas, UPCs, bolsas ou itens usados para embalar e proteger o item, necessrio incluir todos os itens pertencentes embalagem original, como cabos, fios, controles remotos, manuais, cartes de garantia e descontos, presentes ou itens de bnus, Os itens devem conter etiquetas originais, rtulos e/ou materiais que acompanham o produto original, Inclua todos os certificados de autenticidade, graduao ou avaliao fornecidos, Os itens no devem ser removidos da embalagem selada, Deve ter qualquer combustvel ou lquido drenado, Se estiver montado, o item dever ser desmontado antes da devoluo, Os itens no podem parecer lavados ou usados, Os itens devem conter as etiquetas originais, O protetor higinico no pode ser removido de peas ntimas, O item no pode ser alterado de nenhuma forma, O item no pode estar manchado (de sujeira, maquiagem, alimento etc. And the fact that people like myself willnever make another purchaseis of little consequence to them. (Valid reason for a return, and I thought it worked when I sent it out). If you aren't satisfied with the service you've received or an item you've purchased, all you need to do is fire up your DoNotPay app. Where the goods are returned due to being faulty the consumer is entitled, under the Sale of Goods Act 1979 (as amended), to return the goods within a reasonable time after purchase and claim a full refund plus any other losses that have been incurred as a direct result of faulty goods being supplied, such as the costs of postage. Careless stacking or bumpy roads can result in damaged packages and cause the contents of your long-awaited eBay order to break. What I might do is take a chance and send it without tracking. With the new defect rate, it will only get worse. Em caso de item devolvido depois de usado ou danificado, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. Sometimes you have to look at the larger picture, the tone of the communication, the feedback of the buyer and decide the case on its own merits. Defective. Here are some of the most common ways eBay sellers are scammed. The next morning, EBay had refunded her??? Does someone pulling a switch on you or having an eBay item returned damaged make you nervous to sell on eBay? If we are required to give them a refund by sending them a prepaid label will the label cost us $4.99 or what we paid for the original label. How To File a USPS Delivery Complaint in a Few Clicks. Contacting customer support and discussing a refund for missing or damaged items can be stressful and quite frustrating if the company doesnt want to cooperate. If the item you purchased arrived damaged or not as described, and you reported the issues to the seller or Reverb within 7 days of delivery, the seller would be responsible for the return shipping costs. But for this specific one, they were quick to remedy the problem. Returns, missing items, and refunds for buyers | eBay INAD returns are paid for by the seller. New to the whole flipping/reselling process? If youprefer, you can provide the buyer with another method of returning the item. When such a situation happens, the safest way to solve the issue is to return the damaged product to the seller and discuss compensation options. . Heres how: Locate the order in Seller Hub opens in new window or tab or My eBay Sold opens in new window or tab. It is ebays buyer protection policy that the buyer pays return shipping but IMO a good seller will pay that cost if the item arrives broken or not as described. I took pictures and opened a case. Oh, I totally agree. If the buyer doesnt use the return shipping label, you are not charged for the cost of the label. All other return / refund requests will be considered at our discretion and a 20% restocking fee will apply. See our Partial refund guidelines for more details. Ensure that the amount includes tracking, and on items that that have a total cost of $750 or more, include signature confirmation. This means that each seller is responsible for their own policies regarding refunds, exchanges, and returns. Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. Thats not even the best part! I think I'd be able to spot whether a damaged item photo was (a) really one of my items; and (b) was really damaged, and I'd refund based on the photo. on You pay for return shipping if you're returning the item because you changed your mind, and the seller's return policy states that buyers are responsible for return shipping.