Do all rings come in the same size or are there different sizes available? It is beyond comprehension that any business manages to stay afloat when treating customers as we were treated. Is this your company? color: #515666; Kay Jewelers provides services in the field of Clothing Accessories - Other. Excellent Service. That was not going to fly. What is KAY Jeweler's return and refund policy? That's a $1360 difference. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Im friends with the manager and she lied to me as well. Personalization services: We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Kay Jewelers. When you purchase a ring on Kayoutlet.com, you will be shown the size (or sizes) in which the ring is available. How long do I have to pick up my merchandise? They claimed some orders were not able to be cancelled and mine was one of them. color: #515666; Initial Kay Jewelers complaints should be directed to their team directly. How is this even possible that it is done electronically yet takes so long to get to me and I only become aware of this delay after I have made the purchase? Corporate Phone Number: 1-800-877-8169. $1,540.79 for the ring and approximately $650.00 for the chain and these pieces of jewelry continuously break and need repair. Solitaire Engagement Rings | Kay I worked for 3 years in college. 375 Ghent Road, Akron, Ohio 44333, United States. From our first conversationshe stated that her main objective was that she wanted me to be happy with my purchase. Customer Support Phone Number: 1-800-527-8029. I was so excited and thankful for her great customer service. Creating a MasterpieceOur diamonds and color gemstones are cut and polished by master craftsmen whose skill makes your stone beautiful and brilliant. Very disappointed with kay, bought a man watch and the band was to small. 23 reviews of Kay Jewelers "Came in to buy a xmas present for Mom. }, KAY Jewelers Credit CardLearn More/Apply NowPay Bill/Manage AccountRegister Card Your Jewelry Consultant is ready to talk! The easiest way you can pay your Kay Credit Card is through your online account or by using the EasyPay feature. It looks like your microphone is disabled. I can honestly say that without the diligent hard work of Brittney, KiSaundra and Ren, this situation would not have ended as well as it did. . What is the difference between white gold and platinum? Tried to cancel the order after 30-minutes but the customer service agent said it was already shipped. If you visit the Spring field Mall location, Faviba will take good care of you. Signet Jewelers Ltd. - Kay Jewelers. Website: Kay Jewelers Website Kay Jewelers Customer Service Hours. cart reminders from KAY at the cell number used . May 23, 2022 4:52pm Case #[protected] was to be escalated to a supervisor. So don't forget to put the discount to use. Simply bring it into any KAY (or Sterling Family of Jewelers location) within 60 days after your order was shipped (within 30 days for watches). They tried to fault me for the diamond coming out. Top of the Page, What is the difference between white gold and platinum? In our experience with Kay, we have had several frustrating experiences. Customer Service: 1-800-229-0364. Both share the same physical, chemical and visual properties. Learn More. We owed $320.00 as of Nov.10, 2022. No help this company. We always have a deal, from KAY Outlet Values to Clearance Jewelry and Retired Styles, you are sure to get a bang for your buck at KAY Outlet. What address can I use? This is where the fun begins! Add hot items to your cart and make use of Save $50 On KAY Jewelers Any Order. That wasnt good enough, I needed to spend the $450 first, then theyd talk to me about upgrading. The eligible items for the discount range a lot. Kay Jewelers in Newburgh, NY - Clothing Accessories - Other by Yellow Need Assistance? We value your privacy. I ordered a necklace for my aunt for Christmas. (Engraving is not available on Kay.com.). Desired outcome: Will I have to pay shipping charges if I request in-store pick up? Click Here to learn how to determine your ring size. links within this website. I gave them the ring to have it repaired and they have lost my ring and will not replace it. Online: Log in to your online account or use the EasyPay feature in order to pay your bill. It can take up to ten days for this service. The Kay credit card customer service phone number for payments and other assistance: 855-506-2499. Credit Card Payment Address. You must bring a valid photo ID (such as a driver's license). Contact our Customer Care Team Today. This is the 2nd employee they have let go that was a wonderful representative. The gold in the ring alone is worth more than $600 if I took it to sell just the gold. (Exchanges cannot be made at kay.com). This will surely increase the credibility of your complaint. No, there are no shipping charges applied to orders shipped to a store. Privacy Policy. KAY Jewelers offers engraving on select merchandise. Yes, they offer complimentary gift wrapping on all orders. they accept all major credit cards, PayPal, and Apple Pay. We were never notified about the incident. (Trade-ins are not accepted at kay.com.) The price I paid in 2003. I am being told that my ring is unrepairable, and that is NOT true. ComplaintsBoard.com is a leading complaint resolution website on the Internet. you can get $200 off some orders from KAY Jewelers. I contacted my bank for a dispute and Kay finally refunded me my money. After 30 days, your order will be returned to kay.com and your method of payment will be credited. This will surely increase the credibility of your complaint. They are the WORST company to deal with for a refund. Read More. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. The Werewolf Diaries 2: Kapitel 5: Kayleigh - Weinmond: Deutsche Ausgabe: Ketterling, Corinna, Schwarz, Alicia: 9798377463382: Books - Amazon.ca I learned a lot about the business and jewelry. From guiding you to the perfect engagement ring to handling a purchase-related question. I purchase a change from Kay jewelers and I had to take the train back because they got wasted and was causing a rash on my chest. For further information about diamonds please refer to the 4Cs Diamond Guide section on our website. We were baffled because we have a Kay's credit card, and have been there several times prior. The other kind lady apologized for her manager and tried to help me but I will no longer be dealing with anyone from that store . First, browse the site and add the items you want to purchase to your shopping bag by clicking on the black "Add . Or you may exchange it within 90 days of purchase at any Kay Jewelers. Amazon.com: Under Budapest: 9780864926814: Kay, Ailsa: Books Overview. } Learn More. I Absolutely LOVE Kay's Professional Sales Lady Robin @ Macomb Mall She Always Gteet With A Smile. We were not told that it was a promotion but a sale. It can take up to ten days for this service. I am a very satisfied customer once again and am very thankful that they cared enough about my future business to try to make things work out for the best. What is KAY Outlet's return and refund policy? Sign in to add more and ensure your Favorites will be available on all your devices. See below for other approximate conversions.3MM is approximately 1/8 inch6MM is approximately 1/4 inch13MM is approximately 1/2 inch19MM is approximately 3/4 inch25MM is approximately 1 inch50MM is approximately 2 inches75MM is approximately 3 inches The Extended Service Plan furnishes labor and parts necessary to maintain your merchandise in usable and wearable condition provided such service is necessitated by merchandise worn during normal conditions. Kay.com also offers a wide selection of designer jewelry, including pieces from top brands such as Pandora, Swarovski, and more. Be the first one to find this review helpful. I took my jewelry in for inspection and found that the ring was broke. when you purchase a product that is clicked through one of the outbound This company is HIGHLY UNPROFESSIONAL. A company you know and trust. In case you didn't realize there was an alternative, the best phone number for Kay Jewelers customer support is 800-527-8029. If requested, can I have my merchandise gift wrapped at the store? The whole experience has been awful, do not shop at Kay! 5 Ways To Personalize Your Anniversary Gift. They use them, abuse them and then let them go!!!! The Vice President, Bethany Spain will make up false information not to give a refund. How come they dont keep it in a safe or a common place for pick up? I will never leave my ring in bleach again. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. How will I know when my order is ready for pick up at my KAY Outlet store? And not to mention the fact that James Allen has over 200 settings for a diamond like this, and Kay has less than 20 settings for all the diamond shapes in their inventory for 1 carat diamonds. Contacting Kay Jewelers. Above all, provide memorable customer service to clients and workers according to our top-notch service standards. Check Kay Jewelers order tracking status and View the latest delivery statuses of your Courier, Parcel, Package, Shipping online in seconds. I also went to the doctor to ask about and probably have to go back since its getting bigger! A jewelry expert can help you find your dream jewelry. KAY Jewelers Customer Service Phone Number (855) 703-4522 & Emails I purchased 3/4 diamond studded earrings. I asked another associate if everyone signs that and she said she was there just covering that she doesnt work on that relocation. In addition, you may purchase Kay Jewelers Lifetime Extended Service Plan. Get questions answered and resume your conversations easily! Kay Jewelers Customer Service Phone Number & Hours - ForLocations Top of the Page, Do all rings come in the same size or are there different sizes available? While Kay Jewelers does offer live chat as a way to get help, they also have a phone number. You will know exactly when it will be delivered. Our KAY Jewelry Repair Team will determine which repairs are covered by a service plan or warranty, take "before" pictures, and send your item to our Design & Service Center. Presently, Kay jewelers is in breach of two contracts that I have with them. A copy of your current Kay Jewelers Credit Card Agreement may be obtained by contacting customer service at the following link. This is where you need to buy your jewelry in the Caribbean!! - Kay's Ring sizing service will take up to three additional business days. } they also have a team of knowledgeable customer service representatives available to answer any questions you may have. The company personalizes jewelry for customers, including adding monograms or engraving special messages into jewelry pieces to make them one of a kind or tailored for a specific person. I walked inside kay Jewelers inside First Colony Mall in Sugar Land Texas , The assistant manager is discriminating people by the way they look. AffirmLearn More This being, because it wasnt inspected. Box 659728. Guess what - NO REFUND! What industry does Kay Jewelers compete in? The Extended Service . I ordered another ring from an online company for a fraction of the price and that was the best decision I could have made. What is the difference between natural and lab-created stones? You may trade in your diamond for another diamond at least double the trade-in value. GO TO kay.com. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. Do you offer any warranties on your merchandise? You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. I would highly recommend kay.com for your jewelry purchase. Discuss the issues you have had with Kay Jewelers and work with their customer service team to find a resolution. I paid for a jewelry/gold guarantee that is supposed to cover repairs. monetization. Store manager wouldn't exchange or refund. Top of the Page, Will I have to pay shipping charges if I request in-store pick up? * Watches may be returned within 30 days at any Kay Jewelers or kay.com. The cost of ESP is based on the amount of your jewelry purchase. Kay Jewelers is a multinational company founded on August 14, 1910 by Henry Shaw with its headquarters located at Akron, Ohio, U.S.. Kay Jewelers currently employs approximately 13,901 people and has the following subsidiaries: Subsidiary. I show up to Kays, to have it replaced, send it off and then 6 weeks later get a phone call explaining it would be 6,500$ to replace. An expert can help you narrow down options and find the perfect jewelry. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Just trade it in for a upgrade. KAY Jewelers Accounts are issued by Comenity Bank. .owl-carousel .owl-controls .owl-pagination .owl-page.active span { Wedding, Engagement & Fashion Jewelry - Billings, MT - Kay That man was at that store every time I came in. Add hot items to your cart and make use of Save $50 On KAY Jewelers Any Order. Unsubscribe easily. I also got an insane deal, it was just over $300 for a 14k white gold ring with 1/4 carat diamond. I paid approx. I googled it and it said do not put your rings in bleach, I did not know Clorox would damage my ring. Was worried about all the negative reviews but I had a great experience with kay from ordering to shipping and beyond when ups left the package three doors down at my neighbors houseluckily I went on a treasure hunt after ups said it was delivered and found it..But even when I called Kay thinking it was not delivered. You will receive an email advising you when your order is shipped and another email when your order is ready for pick up. I had read all the reviews after purchasing, and got really worried. What colored gemstones are considered precious? Monday to Friday: 7 AM 1 AM ET. As an Amazon Associate, we may earn commissions from qualifying Expressing love should never be stressful. What is your policy regarding conflict diamonds? When you purchase a ring on kay.com, you will be shown the size (or sizes) in which the ring is available. Need Assistance? Contact our Customer Care Team Today. Kay Jewelers Customer Service Contact Info Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333 Telephone Number: +1 (800) 527-8029 How to Redeem a Coupon Code at Kay Jewelers Redeeming a coupon code at Kay Jewelers is simple. "Kay jewelers online service is hot garbage, worst trash ever. What address can I use? There can be some limitations, so pay attention. No, one in the store informed us of a promotion for 18months. Fun delivery. Additionally, the time from order placement to arrival at my door is nothing short of impressively professional,,, especially considering the amount of economic and social upheaval which tails in the wake of the medical crisis taking place. Kay Jewelers does not provide customer service by email, but does provide it by phone. I am totally dissatisfied with the Jewelry of Kay Jewlers and would like a price adjustment on the pay back of these pieces of Jewelry. How do you tell someone this? These services include cleaning, repair, watch tuning, damage checks, refurbishment and more. I would like to receive my e card immediately. Then was told it'd take 3-4 weeks to fix the chain after waiting almost a month to receive it to begin with. Went to Kay store in fashion valley mall in San Diego today to have a chain necklace and matching bracelet sized to fit me. That ring is worth 3x that amount now, and $600 for it is unacceptable. What is Kay Jewelers return and refund policy? Catherine Kay manager wasn't hesitant to offer me an exchange. Of some multiple emails still have gotten nothing back. We went to Kay's off hwy 20 on January 2 and dropped it off to have it appraised and sized. The latest review Very unprofessional handling of my order was posted on Feb 8, 2023. Do you offer any warranties on your merchandise? KAY Jewelers online customer service is designed to help customers ease concerns in their mind to the full extent, running from color differences, quality problem and delivery, so that customers can experience the perfect consumption. Immediately receive the case number. Friends told me not to shop at Kay, overpriced and jewelry is poor quality. Unfortunately it was too small, so he took it to Kay's. Use this comments board to leave complaints and reviews about Kay Jewelers. I paid approx. Click Here to learn how to determine your ring size. I took it in for repair that day. Positive and energetic Store Manager with drive to meet and exceed goals set by company. I would like to receive my e card immediately, Diamond Guarantee and Jewelry Repair Guarantee, Got a gift card and not working nobody to activated, Custom ring / kay jewelers loose diamond sale event, Read full review of Kay Jewelers and 2 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Kay Jewelers' Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds.In addition, you may purchase Kay Jewelers Lifetime Extended Service Plan. The size was incorrect! His parents had purchased jewelry at Kay's for many years. Jewelry Repairs, Events and Other In-Store Services | Kay Kay Jewelers information: contacts, address, founders, CEO, services, and products. Also got a gem of a gift for Mom. <br><br>Having traveled to 74 countries and lived in 5 countries, she has developed a heightened cultural understanding and exposure which is relevant to multiple . I get I didnt buy the warranty, but it shouldnt have broken in such a short period Kay Jewelers needs to revise their gift return policy. Do not buy from them. In order for your Diamond and Gemstone Guarantee to remain in effect, you must have your diamond and/or gemstone inspected and have the inspection documented every 6 months by an authorized representative. I had it insured and it appraised almost 30% more than what he paid for it!! Kay Jewelers Application Online: Jobs & Career Info Submit a complaint and get your issue resolved. How will I know when my order is ready for pick up at my KAY Jewelers store? I would also like the diamond replaced based on the diamond guarantee that you offer. I email Kays and surprise surprise their "vendor" never even issued my return. Design-a-ring: You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. Kay Corporate Office Headquarters HQ I was told it could take up to 72 hours to hear back from a supervisor. The ring was there the next day Friday after I was told it was gonna be about 5 days. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Fix for a reasonable amount. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Why do you measure jewelry in millimeters? We were literally in shock, and appalled that the manager had no sympathy for a lost ring that meant so much to my boyfriend. You can contact their customer service team by phone at 1-800-539-0066 or by email at. I asked my sister who had sent her jewelry for maintenance and fixing and she said she never signed the release and I knew that because no one should and wouldnt sign that. 50% Off Kay Jewelers Coupon, Promo Codes - Feb. 2023 - Giving Assistant } Kay Jewelers: Reviews, Complaints, Customer Claims | ComplaintsBoard Kay History I called the store to check if my ring arrived and they told it did. Voyez comment nous le faisons et nous pouvons galement vous aider. If you need your order sooner, they offer expedited shipping options. Well, every Kay policy should be the same. I want to speak to a DISTRICT MANAGER. I wouldnt recommend this place at all. I ordered a pre owned ring on 11/28 and I received it by 12/6. I put my ring in bleach and ruined it. Pinterest (Visited 147 times, 1 visits today) You may also like. You all are Rock StarsSheena. On Jun 1, 2022 I called and Waited 20 minutes on hold and the Call cut off. Kay Jewelers was founded in August 14, 1910. Founded in 1916, Kay.com has been providing customers with quality jewelry for over a century. Let us know in the comment section below! This is the WORST business to deal with. Do Kay Jewelers Increase The Credit Limit? I recommend that you find a different jewelry if you want it repair right and if you want the ring returned back to you. There are 3 ways to reach Kay Jewelers across 3 communication modes: phone, web, chat. A ring valued at $599. Teenagers look in the store windows at the mall, dreaming of diamonds and charm bracelets, and 20-somethings . The biggest issue besides the whole mess they have in that store is that the associate did not give my ring unless of a sign a general release that is manipulative and definitely should not even be legal and I will look more into it. Does not honor sale when they originally said they would because my poor quality ring, not like the display, discussing my account with other people. Worst experience ever. Christian Hernandez - Store Manager - Kay Jewelers | LinkedIn Learn more Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. *, Monday to Friday: 7 AM 1 AM ETSaturday: 9 AM 10 PM ETSunday: 10 AM 9 PM ET. Don't worry, the conditions for using this coupon are very broad. Yes, just inform the sales associate at the time of pick up and your merchandise will be gift wrapped free of charge. color. He was elated to find the beautiful ring that his deceased father had worn daily and was designed and made by his mother. How long will it take for my order to arrive? You can always get a free shipping coupon at KAY Jewelers. * Watches must be in original condition (unworn and unaltered) and accompanied by the original packaging, instructions and warranty documents. What is your policy regarding the gold supply chain? If I want to mail a payment , what address should I send it to? Have you taken the Kay Jewelers customer satisfaction survey yet? To give you a better idea of your jewelry's dimensions, 25MM is approximately 1 inch. Contact Us - Kay Jewelers The trade-in value is the original purchase price, excluding charges such as tax and shipping. Phone Number: 1 (800) 527-8029. Top of the Page, What is the difference between natural and lab-created stones? Get questions answered and resume your conversations easily! background: #515666; ), Free Lifetime Cleaning and InspectionsBring your diamond or color gemstone jewelry into any Kay Jewelers location as often as you wish for free professional cleaning and inspection. Kay Jewelers Customer Satisfaction Survey Sweeps Kay Jewelers Reviews | Read Customer Service Reviews of www.kay.com She came across the last one and had it overnighted, and I was able to get it just in time for the holidays! To upgrade I have to spend minimum of $1500 - thats not small amount, youd think theyd welcome the business. Yes, special order items are able to be returned. When will my credit card be charged for my in-store pick up? Saturday: 10 AM 10 PM ET. You should not buy your engagement ring from this jeweler. For a price quote on specific engraving requests, please visit your local KAY Outlet store. Shortcut: Press 1, then press 1, the press 0 twice. Compare Coupons patiently and you may be able to get a 10% OFF.